Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how feelbet ("feelbet," "we," "us," or "our"), the operator of the online gaming platform at feelbet.net, collects, uses, stores, and shares personal data about you when you access or use our services. It applies to all registered players, prospective players, and visitors to the feelbet website.

feelbet is committed to handling your personal data responsibly and in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable data protection laws of the Republic of the Philippines.

By registering an account, making a deposit, or otherwise using any feelbet service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the feelbet platform immediately.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, feelbet acts as the personal information controller in respect of the personal data it collects from players and users of the feelbet.net platform.

feelbet operates under PAGCOR regulatory guidelines. All data processing activities conducted by feelbet are carried out in accordance with the requirements of the National Privacy Commission (NPC) of the Philippines and the broader regulatory framework governing online gaming operations in the country.

If you have any questions about how feelbet processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer via the contact details set out in Section 15 of this Policy.

3 Data We Collect

feelbet collects several categories of personal data depending on how you interact with our platform. The categories of data we may collect include, but are not limited to, the following:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify you are 21 years of age or older);
• Gender;
• Nationality and country of residence;
• Government-issued ID type and number (e.g., Philippine passport, driver's licence, UMID, SSS ID).

3.2 Contact Data

• Email address;
• Mobile number (Philippine network);
• Residential address in the Philippines (city, province, postal code).

3.3 Financial & Payment Data

• GCash or Maya mobile wallet number;
• Bank account details for BPI, BDO, UnionBank, or Metrobank withdrawals;
• Cryptocurrency wallet addresses for USDT TRC20 transactions;
• Transaction history including deposit amounts, withdrawal requests, and bonus utilisation.

3.4 Account & Gaming Activity Data

• Username and encrypted account credentials;
• Game session history, bet amounts, and outcomes;
• Responsible gaming limit settings and self-exclusion status;
• Bonus offer participation and wagering records.

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Browser type and version;
• Device type, operating system, and screen resolution;
• Session timestamps and page interaction data.

3.6 Communications Data

• Records of live chat support conversations;
• Email correspondence with feelbet support;
• Responses to surveys or promotional communications where you choose to participate.

4 How We Collect Your Data

feelbet collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, submitting a deposit or withdrawal request, or contacting support;
• Automated collection: Technical data collected automatically when you visit or interact with the feelbet website, including via cookies and similar tracking technologies (see Section 10);
• Third-party sources: Identity and address verification data from licensed KYC (Know Your Customer) service providers; fraud prevention and AML screening data from authorised third-party compliance partners; payment data from your chosen payment provider (e.g., GCash, BPI) to confirm transaction status.

5 How We Use Your Data

feelbet processes your personal data for the following purposes:

6 Legal Basis for Processing

feelbet processes your personal data on one or more of the following legal bases as recognised under the Data Privacy Act of 2012 and its Implementing Rules:

• Consent: Where you have given explicit consent to the processing of your data for a specific purpose, such as receiving marketing communications;
• Contractual necessity: Where processing is necessary for the performance of the agreement between you and feelbet, including account management and payment processing;
• Legal obligation: Where processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AML legislation, and tax reporting obligations;
• Legitimate interests: Where processing is necessary for the purposes of the legitimate interests of feelbet or a third party, such as fraud detection and platform security, provided those interests are not overridden by your fundamental rights and freedoms.

7 Sharing Your Personal Data

feelbet does not sell your personal data to third parties. We may, however, share your personal data with the following categories of recipients where necessary and proportionate:

• Payment service providers: GCash, Maya, BPI, BDO, UnionBank, 7-Eleven CLiQQ, Coins.ph, and USDT TRC20 processing partners, solely for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Licensed third-party providers engaged to verify your identity and age in compliance with PAGCOR and AML requirements;
• Game content providers: Third-party game studios and platform providers whose games are available on feelbet, to the extent necessary to operate those games and resolve disputes;
• Fraud and AML screening services: Third-party compliance partners used to screen transactions and accounts for money laundering, fraud, and other prohibited activities;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where disclosure is required by law or regulatory order;
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by feelbet, subject to binding confidentiality obligations.

All third parties with whom feelbet shares personal data are required to handle that data in a manner consistent with applicable Philippine data protection law and feelbet's data processing standards.

8 Data Retention

feelbet retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, and for as long as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your registration with feelbet and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (as amended);
• KYC verification documents: Retained for a minimum of five (5) years after the conclusion of the business relationship;
• Marketing preferences and communications: Retained until you withdraw your consent or for a reasonable period following account closure;
• Technical and device data: Retained for up to twelve (12) months from collection for security and fraud detection purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9 Data Security

feelbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols;
• Encryption of sensitive data at rest, including payment account references and identity document data;
• Access controls limiting data access to feelbet personnel and authorised third parties on a strict need-to-know basis;
• Regular security assessments and vulnerability testing of the feelbet platform;
• Incident response procedures to detect, investigate, and notify affected individuals of data breaches in accordance with NPC requirements.

10 Cookies & Tracking Technologies

feelbet uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files placed on your device when you visit feelbet.net.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the feelbet platform, including session authentication and security functions. These cannot be disabled;
• Performance & analytics cookies: Used to collect aggregated data about how players interact with feelbet.net so that we can improve platform performance and user experience;
• Functionality cookies: Used to remember your preferences such as language settings and responsible gaming limit configurations;
• Marketing cookies: Used to present relevant promotional content to you based on your gaming preferences and activity on the platform. You may opt out of marketing cookies at any time.

10.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may prevent you from accessing some or all features of the feelbet platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

11 Exercising Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by feelbet:

• Right to be informed: The right to know whether feelbet holds personal data about you and to receive clear information about how it is processed;
• Right of access: The right to obtain a copy of your personal data and information about the processing activities applied to it;
• Right to correction: The right to have inaccurate or incomplete data corrected without undue delay;
• Right to erasure or blocking: The right to request the deletion or blocking of your personal data where processing is unlawful or the data is no longer necessary, subject to legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability: The right to receive your data in a structured, machine-readable format where processing is based on consent or contractual necessity;
• Right to damages: The right to seek compensation for damages suffered as a result of inaccurate, incomplete, or unlawfully obtained or used personal data.

To exercise any of these rights, contact feelbet's support team via live chat or by email at [email protected]. We will respond to verified requests within the timeframes prescribed by the Data Privacy Act and NPC regulations. We may ask you to verify your identity before processing your request.

12 Minors

The feelbet platform is strictly intended for individuals who are 21 years of age or older. 21+ feelbet does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the feelbet registration process, and accounts found to belong to individuals below the minimum age requirement will be immediately suspended and all associated data handled in accordance with applicable law and PAGCOR guidelines.

If you are a parent or guardian and believe that a minor has registered an account with feelbet or provided personal data to the platform, please contact our support team via live chat immediately so that we can investigate and take appropriate action.

13 International Data Transfers

feelbet's primary operations are based in the Philippines, and personal data is processed primarily within Philippine jurisdiction in accordance with PAGCOR regulatory requirements. Where feelbet engages third-party service providers — such as game content providers or technical infrastructure partners — located outside the Philippines, any transfer of personal data to those providers is conducted only where:

• The recipient country provides an adequate level of data protection recognised by the NPC; or
• Appropriate safeguards are in place, such as contractual data processing agreements incorporating NPC-approved standard clauses; or
• The transfer is necessary for the performance of your agreement with feelbet.

By using the feelbet platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside the Philippines, subject to the safeguards described above.

14 Changes to This Privacy Policy

feelbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The date of the most recent update is displayed at the top of this page.

Where changes to this Policy are material, feelbet will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the feelbet platform following the posting of an updated Policy constitutes your acceptance of that updated Policy.

We encourage you to review this Policy periodically to stay informed about how feelbet protects your personal data.

15 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or feelbet's handling of your personal data, please contact our Data Protection Officer through the following channels:

If you are not satisfied with feelbet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012. Information about the NPC's complaint process is available through official Philippine government channels.

This Privacy Policy was last reviewed and updated in January 2026. The version published on feelbet.net at any given time is the current binding version.